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What types of bank cards can I use to buy cryptocurrency?
We support Visa and Mastercard issued worldwide. Some regions may be restricted due to regulatory requirements.
Why was my card payment declined?
Common reasons include bank risk controls, insufficient limits, failed 3D Secure authentication, regional restrictions, or issuer policies against crypto transactions. Please contact your bank for confirmation.
When will the cryptocurrency be credited after a successful purchase?
Usually within a few minutes. During peak periods or blockchain congestion, processing may take longer.
What should I do if the transaction failed but my card was charged?
In most cases, this is a pre-authorization, and your bank will release the funds automatically within 3–14 days. If the refund is delayed, please contact your bank or our support team.
Do I need to complete KYC to buy crypto with a bank card?
Yes, you must complete KYC verification before using a bank card to purchase cryptocurrency, in accordance with regulatory and AML requirements.